For your shop

You’ll recognise your own week in one of these.

Leaption is built for independent shops of every kind. These pages take one kind of shop at a time and walk through the week where orders pile up: what goes wrong today, and what Leaption does at each moment.

Bookshops

A bookshop in the last week of August.

Booklists at the counter, three boxes from three suppliers, forty bags nobody collected, and the Christmas picks.

  • Take an order from a list
  • Invoice reading on delivery day
  • Reminders and a list to phone
  • Christmas book guide

See the week →

Gift shops

A gift shop from October to January.

The autumn range, the Christmas guide, special orders, bags labelled with first names, and the January lull.

  • Scan the autumn deliveries
  • Christmas guide with collect-and-pay
  • Gift wrap and posting with tracking
  • Bring the regulars back

See the season →

Makers and brands selling direct

A maker, the week a new run goes on sale.

A limited run going live at seven, pre-orders at a market, posting out, and the people who bought last time.

  • An ordering page for each run
  • Orders on your phone at the stall
  • Packing slips and tracking
  • Designed emails to past buyers

See the week →

Every situation Leaption handles.

Not every shop fits one of the three above. Pick a situation you know and see what Leaption does at each step. Where a situation belongs mostly to one kind of shop, the tag says which.

The special order

A customer asks for something that isn’t on the shelf. From that moment the order has a home, and nobody has to remember to ring them.

  1. Take the orderCustomer and item captured at the counter in a few seconds.Pending
  2. Place it with your supplierIt joins your to-order list. Mark it ordered with the supplier’s reference.On order
  3. Receive the deliveryScan the box and the item goes straight to this customer’s order.Arrived
  4. Customer is toldA text or email goes out the moment it’s ready.Notified
  5. CollectedOne tap when they pick it up, and the order is closed.Collected

Delivery day

A box arrives with forty items for thirty customers. What used to take a morning with a notebook takes a few minutes of checking.

  1. Upload the invoice or scan the boxLeaption reads what came in, from the supplier’s PDF invoice or from the barcodes.Scan items
  2. Every item finds its customerEach one goes to whoever has waited longest. Part-filled orders stay open.Match orders
  3. Check and confirmLook over the matches and correct anything that isn’t right.Review & finish
  4. Everyone is told at onceOne button sends the ready message to every customer in the box.Notified

The order nobody collected

Some orders sit behind the counter for weeks. Leaption chases them politely for you, then tells you who is worth a phone call.

  1. Ready message sentThe customer hears the moment their order arrives.Arrival
  2. ReminderGoes out by itself after the number of days you choose.Reminder
  3. Final reminderA last nudge, in your own wording.Final reminder
  4. On your follow-up listStill not collected? It appears on a short list of people to phone.Needs follow-up
  5. CollectedThe order closes and drops off every list.Collected

Lists your customers order from

Publish a ready-made list and let customers tick what they need, at any hour, from your own website.

  1. Build the listUpload a spreadsheet or add the items yourself.Draft
  2. Publish itOne link or button on your website. Customers pick their list: a school and year, a club, a course.Live
  3. Customer ticks what they needThey untick anything they already have, then reserve or pay.Online request
  4. You accept and packThe order lands beside your in-store ones.Accepted
  5. Ready message sentThey collect, or you send it out for delivery.Ready

Seasonal guides

Your hand-picked recommendations for Christmas or any occasion, with your own words on why you chose each one. Open for orders at any hour, and every order lands in Leaption.

  1. Choose your productsAdd each one with a line on why you picked it.Draft
  2. Set the dates and the lookOpening and closing dates, your colours, and seasonal touches if you want them.Scheduled
  3. Add the button to your websiteCustomers browse and order with no account to create.Live
  4. Orders come inPaid or reserved, each one lands beside your in-store orders.Online request
  5. Collected or deliveredCustomers get a ready message, or a tracking number if you post it.Collected

News for your regulars

Tell the customers who would care, and only the ones who said yes to hearing from you.

  1. Choose who gets itPick a group. Anyone who hasn’t opted in is left out for you.Who
  2. Write the messagePlain text by text or email, or a designed email with pictures and a button, with the customer’s name dropped in.Message
  3. Send now or schedule itPick a day, or send it straight away.When
  4. Review and sendSee exactly who will get it before it goes.Review

The part delivery

Suppliers rarely send everything at once. Leaption keeps track of what is in and what is still coming, so the customer is told the truth and nothing is forgotten.

  1. Delivery arrives shortThree of the five items on the order are in the box.3 of 5 in
  2. Order stays openThe missing items stay on your to-order list with the supplier.Partially in
  3. Tell the customer, or waitSend a ready message that names what’s in and what’s still coming, or hold until the rest lands.Your call
  4. Rest arrivesUpload the next invoice and the order completes itself.Arrived
  5. CollectedOne tap and the order closes.Collected

Confirm the order by link

For a bigger order, or one taken over the phone, send the customer a link. They confirm, change or cancel it on their phone, before you place it with the supplier.

  1. Send the linkOne tap from the order. It goes by text or email.Sent
  2. Customer reviews itThey see every item and the price, and can reduce quantities or ask for a change.Awaiting customer
  3. ConfirmedYou get told the moment they confirm, and the order is ready to place.Confirmed
  4. Pick a collection dateThe customer can tell you when they’ll be in.Date set

Posting it out

An online order paid by card can be posted anywhere in Ireland. Leaption gives you the packing slip and the customer the tracking number.

  1. Customer pays onlineCard, Apple Pay or Google Pay, straight into your own Stripe account.Paid
  2. Pack itPrint the packing slip. The order is already accepted because it’s paid.Ready to dispatch
  3. Send itAdd the An Post or DPD tracking number.Dispatched
  4. Customer is toldAn “on its way” email with the tracking link goes out by itself.Notified

Not one of these?

Wherever a customer is waiting on something you promised them, Leaption does the same job. Tell us what kind of shop you run and we’ll walk you through it with your own orders.

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